1. Products & Availability

We offer 30,000+ products across multiple categories including fashion, beauty, electronics, home essentials, sports, gifts, wellness, and lifestyle.

All products displayed are subject to availability. We reserve the right to modify, discontinue, or limit quantities of any product at any time without prior notice.

We make every effort to ensure product descriptions, images, and pricing are accurate, but minor variations may occur.

2. Orders

By placing an order, you confirm that:

• You are legally capable of entering into binding contracts
• All information provided is accurate and complete
• The payment method used belongs to you or is authorized by you

After placing an order, you will receive an order confirmation email. This confirms receipt of your order but does not constitute acceptance.

We reserve the right to cancel or refuse any order in cases of pricing errors, suspected fraud, product unavailability, incomplete information, or delivery restrictions.

3. Prices & Payments

All prices are listed in the selected currency and include applicable taxes where required by law. Shipping costs are shown during checkout before payment.

We accept secure payments through trusted third-party payment providers. We do not store full card details on our servers.

Ekurv reserves the right to change prices at any time without prior notice.

4. Shipping & Delivery

We work with trusted logistics partners including:

• DHL
• GLS
• DPD
• UPS

Estimated delivery times may vary depending on destination and stock location. While we aim to meet these estimates, we are not liable for delays caused by third-party carriers beyond our reasonable control.

5. Right of Withdrawal & Returns

Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving the goods without providing any reason.

To exercise this right, contact us at info@ekurv.com within 14 days of delivery.

Returned items must be unused, in original packaging, include all accessories, and be in resalable condition.

Refunds will be processed within 14 days after receiving the returned goods using the original payment method.

6. Non-Returnable Items

The right of withdrawal may not apply to:

• Personalized or custom-made products
• Sealed hygiene or beauty products once opened
• Perishable goods
• Digital products after download or access
• Gift cards

7. Warranty & Defective Products

You are entitled to legal guarantees under EU consumer protection laws. If you receive a damaged, defective, or incorrect product, please contact info@ekurv.com as soon as possible with your order number and photos.

We will offer an appropriate solution, including replacement, refund, repair, or store credit.

8. Limitation of Liability

Ekurv shall not be liable for indirect, incidental, or consequential damages resulting from use of the website, delayed deliveries, third-party interruptions, product misuse, or force majeure events.

Nothing in these Terms limits any mandatory consumer rights under EU or Portuguese law.

9. Privacy

Your use of Ekurv is also governed by our Privacy Policy, which explains how we collect and process personal data in accordance with GDPR.

10. Governing Law

These Terms & Conditions are governed by the laws of Portugal and applicable European Union consumer protection legislation.

Any disputes shall be subject to the competent courts of Portugal, unless mandatory consumer law provides otherwise.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be published on this page.