Privacy Policy

1. Information We Collect

We may collect the following personal information:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment details
• Order and transaction history
• IP address
• Device and browser information
• Website activity and usage behavior
• Cookie and tracking data

Under GDPR, we only collect data that is necessary for order fulfillment, customer support, security, and service improvement.

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and customer experience
• Prevent fraud and unauthorized activity
• Comply with tax, accounting, and legal obligations
• Send marketing emails when consent is provided

We process data under lawful GDPR bases such as contract performance, legal obligation, legitimate interest, and consent.

3. Payments & Data Security

All payments on Ekurv are processed through secure certified payment providers. We do not store full card details on our servers. Payment information is encrypted and securely handled by third-party payment gateways.

We implement appropriate technical and organizational security measures to protect your personal data.

4. Shipping & Logistics Partners

To fulfill and deliver orders, we may share the necessary shipping information with our trusted logistics partners:

• DHL
• GLS
• DPD
• UPS

This includes your name, delivery address, phone number, and email (for tracking). Data is shared only for the purpose of processing and delivering your order.

5. Cookies

Ekurv uses cookies and similar technologies to keep items in your cart, save preferences, analyze traffic, improve performance, and personalize content. Non-essential cookies require your consent under EU rules.

6. Your GDPR Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability

To exercise any of these rights, please contact us at info@ekurv.com.

7. Data Retention

We retain your personal data only as long as necessary for order fulfillment, customer service, legal and tax obligations, fraud prevention, and dispute resolution.

8. Third-Party Services

We may use trusted third-party providers for payment processing, shipping, website analytics, email marketing, and customer support. These providers receive only the minimum data necessary.

9. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on this page.