Ekurv offers 30,000+ products across multiple categories including fashion, beauty, electronics, home essentials, sports, gifts, wellness, and lifestyle products.

If your order has not yet been processed or shipped, we may be able to change or cancel it.

Please contact us as quickly as possible at info@ekurv.com with your order number.

If a product becomes unavailable after purchase, we will contact you immediately with the option of:

• Refund
• Replacement
• Alternative product
• Delayed shipment

Ekurv is proudly based in Portugal and serves customers across Europe.

To ensure fast delivery, we use our own warehouse network in Portugal, Spain, Germany, and Denmark. This allows us to process orders efficiently and reduce delivery times across Europe.

We work with trusted carriers including:

• DHL
• GLS
• DPD
• UPS

Typical delivery estimates:

• Portugal & Spain: 2–5 business days
• Germany and nearby countries: 3–6 business days
• Northern Europe: 4–8 business days

Delivery times may vary during busy periods.

Yes. Once your order has been shipped, you will receive tracking details by email where available.

Yes. Customers in the EU have the legal right to return their order within 14 days of receiving it.

Simply contact info@ekurv.com to start the return process.

Once your returned item is received and approved, refunds are usually processed within 14 days to your original payment method.

Please contact us within 48 hours of delivery with photos of the damage and your order number. We will offer:

• Replacement
• Refund
• Store credit
• Other suitable solution

Yes. All payments on Ekurv are processed through secure trusted payment providers using encrypted technology.

No. We do not store full card details on our servers.

You can reach our customer support team at: info@ekurv.com

We aim to respond as quickly as possible.

VANTAGEM CASTICA UNIPESSOAL LDA
8000-072 Faro, Portugal
VAT: PT517728362